Episode 89: Intersecting Service Management, People Development & Agile

IanKorrineJonesCraig gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and Ian Jones (an IT Service Management expert) about how People Development and Service Management are intersecting with Agile and each other:

  • LEADit is the biggest service management conference in Australia – focus on disruptive service management, Agile, Lean, DevOps, Continuous Delivery
  • Challenges with virtual teams – not everybody is suited to working this way, need to take time up front on shared values and getting to know each other (and this can be done virtually if need be)
  • Measuring good teams – satisfaction surveys, team results, engagement levels
  • Agile Virtual ITSM Teams workshop
  • Opportunity for convergence between Agile and people development areas
  • Issue is how to translate Agile to Service Management – learn by continuous improvement and experimentation
  • Leading ITSM from Scrum to Kanban talk
  • Olanned work (continuous service improvement and BAU) and unplanned work (major incidents) and how to write story cards for service management teams
  • Moving from Scrum to Kanban moved the team from being reactive to proactive but they missed the cadence and planning and did not respect WIP limits, so went back to Scrum
  • Tracked number of points which represents delivered service improvement
  • Showcases are a challenge outside of an IT management team – who should come?
  • Problem Management Analysts use a Kanban wall to track incidents and impacts
  • Buy in increasing in IT Service Management community, but slow uptake
  • ITIL – when implemented well, it provides real benefits to the customer
  • DevOps Days Brisbane – Why You’re Destroying DevOps – many correlations to what DevOps is experiencing now to what ITIL experienced 10 years ago
  • ITIL has nothing about culture, rather it is just focussed on process unlike Agile and Lean, it is also often pushed from above and has a compliance way of thinking due to certifications
  • Nigel Dalton keynote – The Cloud: It’s Not About The Money
  • Need to continue to support and coach the ITSM community and collaborate

TheAgileRevolution-89 (33 minutes)

Episode 81: Resetting Agile & Devops with Justin Hennessy

JustinHennessySitting in a sometimes noisy coffee shop on a unusually cold Brisbane day, Craig sits down for a chat with Justin Hennessy, a Scrum Master, Devops and System Administrator all rolled into one!

TheAgileRevolution-81 (42 minutes)

Episode 73: What Made You An Agile Coach?

AgileCoachTony asks a philisophical question , whilst Renee harnesses her nineties pop star – Ice Ice Baby and Craig marvels at Tony’s  cool intro – probably the coolest intro he’s done since the eighties.

The Agile Revolution – 73 (54.21)

Episode 69: DevOps with Michael Nygard

Michael NygardAt YOW 2013 in Sydney, Craig and Renee catch up with Michael Nygard and discuss the world of DevOps including:

  • Michael’s book “Release it!: Design and Deploy Production Ready Software
  • What DevOps really is
  • The values of DevOps and its relationship to the Agile Manifesto
  • Could DevOps have occurred without Agile?
  • How much of Release it is still holding well?
  • Anti-patterns in DevOps (eg. a separate DevOps group)
  • Cognitect and Closure
  • Development is production
  • Where does ITIL fit in with DevOps?
  • Why Problem Management may no longer be relevant
  • How good are we really in DevOps?

You can contact Michael on twitter at @mtnygard or at the Think Relevance Blog.

The Agile Revolution-69 (28 minutes)

Episode 54: YOW 2012 DevOps with Ben Hogan and Peter Moran

Ben Hogan & Peter MoranStill getting through some of the fantastic speakers at YOW! 2012, in today’s episode Renee speaks to Ben Hogan (@agileben) and Peter Moran (@petermoran) about all things DevOps including:

  • REA‘s DevOps journey for the home ideas team
  • Hooroo’s DevOps journey
  • Continuous Deployment
  • Advantages of co-locating the DevOps people into the teams
  • Distributed teams
  • Amazon and Engine Yard server farms
  • Callenges of DevOps – people or technological?
  • Innovation
  • Change to testing

Thankyou to the YOW! 2012 conference for inviting The Agile Revolution to record podcast interviews at the conference!

TheAgileRevolution-54 (27 minutes)

Episode 38: Coding With Exceptions (The Agile Story)

Mark Derricutt & Craig AspinallThis is a special mashup episode recorded in Auckland, New Zealand. Craig catches up with Mark Derricut from the Illegal Argument podcast and Craig Aspinall from the Coding By Numbers podcast. Not your usual Agile podcast, the discussion starts around the definition of Agile (“crash often, crash regulary”) and trying to define quality and ends up in a chat about wicked problems, devops and software development skillsets.

This episode has been released on the other channels as well (take a listen if you haven’t already)

  • Illegal Argument (Episode 83)
  • Coding By Numbers (Episode 37)

TheAgileRevolution-38 (67 minutes)