Episode 132: Usability Made Easy with Steve Krug

Tony, Craig and Renee are at Agile Australia and catch up with Steve Krug and talk usability and along the way try to figure out whether Tony is lean, agile or just old…

“Don’t Make Me Think” book, now in 3rd edition
Agile Australia keynote “You’re not doing usability testing? Are you…nuts?“
need to start doing usability early, to find issues early and have time to fix it
Laura Klein’s book “UX For Lean Startups” is a good book on lean
issues with lean from a usability perspective is failure and disruption
usability is a user advocate role
cubicle test – draw a paper prototype and ask the person in the next cubicle to fill it out and observe the issues
CX is basically UX owned by marketing!
UX is design where usability is more about testing
start by taking to customers then do regularly scheduled usability testing
you only need about 3 people to get a good idea of usability
Janice Redish “Letting Go Of The Words“
Jakob Nielsen articles on ROI
“Rocket Surgery Made Easy” companion book, scripts and other resources are on the website for the book