Craig is at YOW! West in Perth and sits down with Ian Randall, Engineering Lead at Pushpay and co-organiser of the Codemania conference in New Zealand and they chat about:

• The size of the New Zealand banking system and small number of banks makes it very easy to innovate in the payments space
• YOW! West talk “From Inception to Production – A Continuous Delivery Story“
• The more times you the do the things that are hard and hurt, opens up the opportunities for automation
• Blameless Retrospective (John Allspaw, Etsy, 2012) – promise that there will be no retribution or consequence for decisions that anybody made during an incident, they made the best decisions that they knew at the time, they were operating in a system that allowed you to make that system in the moment – therefore means that people are not afraid to make decisions because they know they are not held to blame for making a mistake
• Sidney Dekker “Just Culture“
• 5 Whys – don’t ask why until you reach the root cause analysis, because there are often moire contributing factors and also when you ask why you end up with who (which is blame)
• WOMing – ensure it works on my machine before it leaves your laptop

TheAgileRevolution-155 (19 minutes)