Craig gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and Ian Jones (an IT Service Management expert) about how People Development and Service Management are intersecting with Agile and each other:
LEADit is the biggest service management conference in Australia – focus on disruptive service management, Agile, Lean, DevOps, Continuous Delivery
Challenges with virtual teams – not everybody is suited to working this way, need to take time up front on shared values and getting to know each other (and this can be done virtually if need be)
Measuring good teams – satisfaction surveys, team results, engagement levels
Agile Virtual ITSM Teams workshop Opportunity for convergence between Agile and people development areas
Issue is how to translate Agile to Service Management – learn by continuous improvement and experimentation
Leading ITSM from Scrum to Kanban talk Olanned work (continuous service improvement and BAU) and unplanned work (major incidents) and how to write story cards for service management teams
Moving from Scrum to Kanban moved the team from being reactive to proactive but they missed the cadence and planning and did not respect WIP limits, so went back to Scrum
Tracked number of points which represents delivered service improvement
Showcases are a challenge outside of an IT management team – who should come?
Problem Management Analysts use a Kanban wall to track incidents and impacts
Buy in increasing in IT Service Management community, but slow uptake
ITIL – when implemented well, it provides real benefits to the customer
DevOps Days Brisbane – Why You’re Destroying DevOps – many correlations to what DevOps is experiencing now to what ITIL experienced 10 years ago ITIL has nothing about culture, rather it is just focussed on process unlike Agile and Lean, it is also often pushed from above and has a compliance way of thinking due to certifications
Nigel Dalton keynote – The Cloud: It’s Not About The Money Need to continue to support and coach the ITSM community and collaborate
TheAgileRevolution-89 (33 minutes)
agile, Craig Smith, DevOps, Ian Jones, ITIL, ITSMF, kanban, Korrine Jones, LEADit, People Development, scrum, Virtual Teams.
Adam Weisbart turns the tables hosting an anti-podcast where he interviews Craig, Renee & Tony at Scrum Australia 2014 in Sydney on their highlights from the conference. The conversation included:
* Adam Weisbart’s “Agile Antipatterns” talk and his awesome
Agile Antipatterns cards
* Craig Smith’s “ 40 Agile Methods in 40 Minutes” talk (and the methods on the cutting room floor)
* Agile movements are just as important as methods
* Tony mentions the original Winston W. Royce “ Managing the Development of Large Software Systems” waterfall paper – why??
* Henrik Kniberg’s “ Scaling Agile @ Spotify” keynote
* Matthew Hodgson’s “ Backlogs, Story Mapping and Star Wars” talk
* Knowing one of the organisers like Star Wars helps!
* Renee Troughton’s “ Darth Vaderless Daily Scrums” talk
* Important to know the expectations that everyone else should be having on each other to have a good Daily Scrum
* Emparting to a new team how to do an effective daily scrum
* Renee and her obsession with origami cranes
* Own the silence…
* David Bale’s “Build Your Own Scaled Scrum” talk (built on Adam’s Build Your Own Scrum)
* Drop Bears
* Australia has lots of blending, more common to break stories smaller as opposed to tasks, we make proper tea
* Adam’s new project: Agile Adlibs
* Making retrospectives fun…
TheAgileRevolution-88 (27 minutes)
Adam Weisbart, agile, Craig Smith, Drop Bears, Madlibs, Origami, Renee Troughton, Scaling, scrum, Scrum Australia, Scrum Master, Star Wars, Tony Ponton, waterfall.
Renee and Craig catch up with Henrik Kniberg at Scrum Australia 2014 where he tries coffee for the first time in ten years at the Paramount Coffee Project (the best coffee in Sydney according to Renee). Apart from getting his verdict on the brew, they also talk about:
First time back in Australia in a long time to
keynote at Scrum Australia 2014 Craig’s interview “
Henrik Kniberg on Lean From The Trenches, Translating the Agile Manifesto and Living Agile” from Agile 2012 in Dallas on InfoQ “
Scrum and XP From The Trenches” and how the book was written in 3 days Ivory Tower Syndrome – you can get good at describing crap in a believable way if you don’t have connections to reality
Kanban and Scrum: Making The Most of Both“
Spotify – 25 coaches with 25 pet approaches, the culture and the fundamentals in each cross functional team is the same, the purpose of organisations is not make life easy for the manager, it is to make it possible to deliver and learn fast Tradeoffs – consistency vs flexibility in tools such as version control at Spotify
Spotify culture – started with Scrum, was fundamentally healthy, created by the mindset of the founders and the first few people
Spotify succeeded because the people who work there are passionate about making a great product – making a product where they also the customer – the new problem is keeping empathy for new users
Renee still buys CDs apparently!
Spotify is focussed on growth not profit – optimise for users loving the product – there will ultimately be one big player
Scaling Agile @ Spotify with Tribes, Squads, Chapters & Guilds” paper and “ Spotify Engineering Culture Part 1” and Spotify Engineering Culture Part 2” videos Scaling Scrum Masters and Agile Coaches – gradual ramp up since 2010, each coach has 2-3 squads, coaches are culure workers (a good example of investing in coaches)
On coaches, Spotify has shown it is probably harder to multitask roles than teams
Crisp – balance of independence versus freedom, runtime environment for consultants
Oath of Non Allegience – come to companies with toolboxes – how they work and which one is appropriate for the environment Need some relation to the craft of the team as a coach – need to be open to blindspots
Henrik’s verdict on the the coffee… no spoilers, you will need to listen!
TheAgileRevolution-87 (40 minutes)
agile, Agile Coach, Coffee, Craig Smith, Henrik Kniberg, kanban, Lean, Renee Troughton, scrum, Scrum Australia 2014, Spotify, XP.
Renee sets the tone for the Podcast, talking sticky notes and a great new app Post it plus by 3m and tests them live on the podcast .
This week the team talk about :
Are performance reviews a waste of time ? Review from the
Business insider @agilescout
Remove your constraints article piques Tony’s interest and then ends up with a debate around star treks relevance Renee interrupts to provide the results of her tests with the sticky notes app
TheAgileRevolution-86 (56 minutes)
3M, agile, agilescout, Craig Smith, Eric Ries, Goyko Advic, LeSS, Neil Killick, Renee Troughton, sticky notes, Tony Ponton.
Tony and a sometimes over-modulated Craig (with Renee popping up from time to time) roam the floor at lunchtime at Scrum Australia in Sydney and talk to some interesting Scrum folks along the way about their thoughts on the conference and the Scrum community in general:
Shane Sendall ( Suncorp) – end to end delivery and design patterns for teams, minimum loveable products, looking at flow efficiency
Justin Urbanski ( Rally) – Scrum Alliance Coaching Clinic, minimum viable bureacracy, scaling
Ben Hogan ( Tabar) and Martyn Frank ( CBA) – teams overcommitting, Scrum in 60 seconds, visual facilitation inspired by Lynne Cazaly, kanban in curriculum development in universities
Neil Killick ( MYOB) – spoke with Craig Brown running the #noestimates Puzzle Game, 40 Agile Methods in 40 Minutes, Tony suggests #lotsofestimates, Neil’s posts on #noestimates
Jason Yip ( ThoughtWorks) and Sunish Chabba – learning to design problems, Spotify model is a good example because it considers scaling and distribution
Craig Brown (Tabar) – Dare Festival in Melbourne
Venky Krishnamurthy (Suncorp) – talk at conference “Building products that customers love by strengthening Scrum with Design Thinking and Lean Startup methods”, article “ Building Products That Customers Love: Strengthen Scrum with Design Thinking and Lean Startup“, Who Is Agile Australia & New Zealand, dispelling some of the myths around Agile
Pete Tansey – RBA talk, agile in government organisations, starting Agile projects
Michael Rembach ( Transport for NSW) and John Ferguson Smart (Wakaleo) – collaborative work practices, BDD In Action, Thucydides, “The Three Amigos – going to the heart of BDD” workshop
TheAgileRevolution-85 (40 minutes)
agile, Ben Hogan, Craig Brown, Craig Smith, Jason Yip, John Feguson Smart, Justin Urbanski, Lynne Cazaly, Martyn Frank, Michael Rembach, Neil Killick, Pete Tansey, Renee Troughton, scrum, Scrum Australia 2014, Shane Sendall, Sunish Chabba, Tony Ponton, Venky Krishnamurthy.
Rachael Tempest Wood from Nomad8 in Wellington joins Tony and Craig in the Brisbane Queen Street Mall over lunch with a bonus busker on saxophone and they discuss:
TheAgileRevolution-84 (25 minutes)
Gojko Adzic “does computers” which means he helps people deliver software and he caught up with Craig on a recent YOW! DepthFirst tour of Australia. Gojko is the author of numerous books including “ Bridging The Communication Gap“, “ Specification by Example“, “ Impact Mapping” and “ 50 Quick Ideas to Improve Your User Stories“.
XP – started with “
Extreme Programming Explained” which was really about developers ruling the world – XP is not dead, it won! TDD has crossed the chasm to mainstream
Sturgeons Law – 90% of anything is going to be crap Continuous integration and automation has opened up a world of possibilities
“Bridging the Communication Gap” – about finding ways to break dysfunctional processes in organisations
Agile Testing” by Lisa Crispin and Janet Gregory The most valuable companies in the world are software companies
It’s more about the right people being involved rather than narrowly defined roles
“Specification by Example” – a collaborative way of coming up with good requirements and tests involving a cross functional team
Pschologically people perceive that tests come after development – in that case you have already failed
BDD – no canonical definition, would love BDD and SBE to be the same thing
“Impact Mapping” – based on a Swedish interaction design process – about setting goals and strageies
Impact Mapping uptake outside of IT –
Marcus Hammarberg on Doctors in Indonesia and Ahmad Fahmy on helping orphanges in Egypt “50 Quick Ideas To Improve Your User Stories” – a lot more to good user stories than just a template
Hamburger Slicing – last resort technique for technical story breakdown to think about options for value Product Management is the big missing piece – teams could benefit from doing this better
As an industry we produce too much software – need to change the percentage of software that can achieve something big
TheAgileRevolution-83 (45 minutes)
agile, BDD, Craig Smith, Gojko Adzic, Quality, Specification By Example, TDD, Testing, User Story, XP, YOW!.